Category: Leadership & Management

Nick Beggs on Listening

Posted by & filed under Customer Service, Leadership & Management, Music.
Nick Beggs on Listening

Nick Beggs is an English musician, noted for playing the bass guitar and the Chapman Stick. He is a member of Kajagoogoo and formerly Iona and Ellis, Beggs, & Howard. Nick has worked through the years with Steve Hackett and Steven Wilson. His current project is The Mute Gods. For Nick Beggs, Listening Means Understanding … Read On >


Hello Improving Communications! Meet Jen Glantz

Posted by & filed under Leadership & Management, Networking.
Hello Improving Communications

My name is Jen Glantz and I’m here today to introduce myself and tell you a little more about my role at Improving Communications. I joined the IC team in the middle of 2016 as an instructor, and have ran a fair share of our Public Speaking and Presentation Skills classes. I look forward to taking on some Business … Read On >


An Executive Summary About Executive Summaries

Posted by & filed under Business Writing, Leadership & Management.
Executive Summary

Why Write an Executive Summary?   Executives are busy. The Executive Summary will decide if your ideas get attention. The Executive Summary is your chance to tell the reader why. Know you audience. Match your writing to their wants / needs. Approach with the appropriate tone (depends on audience). The Executive Summary is the preface of … Read On >


Emotional Intelligence

Posted by & filed under Customer Service, Leadership & Management.
Emotional Intelligence

What do selling superstars excellent customer service agents brilliant leaders have in common?   Emotional Intelligence is the ability to perceive, assess and positively influence one’s own and other people’s emotions.  Emotions are habits, as old as the user. Emotional Intelligence Includes: Self-awareness – knowing your own feelings. Managing emotions – despite fear or anger. Self-starting … Read On >


What Is a “Bad Attitude”?

Posted by & filed under Customer Service, Leadership & Management.
Bad Attitude

Attitude – noun Etymology: French, from Italian attitudine, literally, aptitude, from Late Latin aptitudin-, aptitudo fitness; a mental position with regard to a fact or state; a feeling or emotion toward a fact or state Have you ever eaten in a restaurant and realized along the way that your server had a bad attitude? It is not … Read On >


Digital First Impressions

Posted by & filed under Human Resources, Leadership & Management.
Digital First Impression

Last week we went over making a good First Impressions, there is another area that we should cover. Making good Digital First Impressions.   As a professional, you know that first impressions matter. In the past, that first impression was formed as you stepped into a room and greeted your new audience. Today, things are … Read On >


Making A Great First Impression

Posted by & filed under Customer Service, Human Resources, Leadership & Management, Networking, Public Speaking.
First Impression

Every time you meet a new person, whether in person or on the phone, you are checked-out and immediately evaluated. Right then and there, that person forms an opinion. It all works the same whether it is in the work setting or in your social life, and you only get one chance. Do you know … Read On >


Rapport (Relationship) – The Essential Ingredients of Leadership Development

Posted by & filed under Leadership & Management.
Leadership Development

In life, relationships with others is everything. In fact, people are willing to forgive a lot of mistakes, as long as there’s a good link and understanding as a foundation. During leadership development, it is important to create the bond with the people being lead to avoid encountering hostility and resistance. Let’s imagine that you … Read On >


Gender-Fair Language

Posted by & filed under Business Writing, Human Resources, Leadership & Management.
Gender Fair Language

Sexism, Discrimination, & Bias – OH MY! Gender Fair or Nonsexist language is the standard today. It means selecting words that are gender neutral or gender inclusive. Avoid using “he” to stand for “he or she.” Nonsexist language includes the following: He/she, S/he, his/her, her/his, him/her, her/him A person or people Police officer (instead of Policeman, … Read On >