Category: Leadership & Management

Running Effective Meetings

Posted by & filed under Human Resources, Leadership & Management, Public Speaking.
Running Effective Meetings

All our work efforts are to increase productivity and reduce wasted time. As a result, the meetings we hold had better be important ones. Use time well by running effective meetings.

       

A Good Time with the Mets at Citi Field

Posted by & filed under Customer Service, Leadership & Management.
Mets Experience

It’s impressive when you find an organization that delivers a great product — and goes beyond to create memorable experiences, again and again. Every aspect of The New York Mets organization works together as a well-oiled machine to make each guest feel special and welcome, every time. Admittedly, I became a Mets fan later in … Read On >

       

Mark Egan: “Listen and Be In The Moment”

Posted by & filed under Customer Service, Leadership & Management, Music, Publications.
Mark Egan Header

Listening is being acutely aware of the information that we receive from not only our auditory sense, but from our internal awareness of being.

       

I See Things Differently

Posted by & filed under Human Resources, Leadership & Management.
I See Things Differently

When focused on a problem, and not getting anywhere, try these focus exercises. It will change the way you think when you return to the problem.

       

How to Maximize Human Capital ROI

Posted by & filed under Human Resources, Leadership & Management.

Appeared in HR Professionals Magazine | April 2012 by Richard J. Atkins What’s Good For the Goose (Is Not Always Good For the Gander) Most leaders in industry have realized that employees are productive in different ways. Some work better in the morning, whereas others “come to life” at other times during the day. There … Read On >

       

Are Listening Skills a Lost Art?

Posted by & filed under Customer Service, Diversity, Leadership & Management, Music, Networking.
Lost Art of Listening

Listening skills require concentration. Focus lets the brain process the words. It is a two-part process, Hearing is only the first step.

       

Take A Hard Look At Your Customer Experience

Posted by & filed under Customer Service, Leadership & Management.
Customer Experience

Customer Service FAILure can occur because representatives may not be well trained, the phone system may be too complicated, or the website may be having some issues. But the important question should be: Is management aware that there are any problems? When is the last time you contacted your organization’s customer service to see what … Read On >

       

Self-Knowledge = Better Relationships

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.

It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more useful to others, once you’re OK, right?
Address your needs first, so you can be of maximum use to others when needed. Even the FAA’s Passenger Safety Information Briefing always has people take care of their own needs first (like putting on oxygen masks, if needed), before helping those who need assistance.

       

Leadership, Management, & Supervision

Posted by & filed under Human Resources, Leadership & Management.
Leadership Management

Leadership is hard to define.  Ask different people to define leadership management or supervision, and you will get many interpretations, with each person stressing a different area that they deem most important.  To lead well, you need to discover what you see as important in a good leader.     Leadership Management Defined by others: The Collins English … Read On >