Category: Leadership & Management

I See Things Differently

Posted by & filed under Human Resources, Leadership & Management.
I See Things Differently

When focused on a problem, and not getting anywhere, try these focus exercises. It will change the way you think when you return to the problem.

       

How to Maximize Human Capital ROI

Posted by & filed under Human Resources, Leadership & Management.

Appeared in HR Professionals Magazine | April 2012 by Richard J. Atkins What’s Good For the Goose (Is Not Always Good For the Gander) Most leaders in industry have realized that employees are productive in different ways. Some work better in the morning, whereas others “come to life” at other times during the day. There … Read On >

       

Are Listening Skills a Lost Art?

Posted by & filed under Customer Service, Diversity, Leadership & Management, Music, Networking.
Lost Art of Listening

Listening skills require concentration. Focus lets the brain process the words. It is a two-part process, Hearing is only the first step.

       

Take A Hard Look At Your Customer Experience

Posted by & filed under Customer Service, Leadership & Management.
Customer Experience

Customer Service FAILure can occur because representatives may not be well trained, the phone system may be too complicated, or the website may be having some issues. But the important question should be: Is management aware that there are any problems? When is the last time you contacted your organization’s customer service to see what … Read On >

       

Self-Knowledge = Better Relationships

Posted by & filed under Customer Service, Diversity, Human Resources, Leadership & Management.

It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more useful to others, once you’re OK, right?
Address your needs first, so you can be of maximum use to others when needed. Even the FAA’s Passenger Safety Information Briefing always has people take care of their own needs first (like putting on oxygen masks, if needed), before helping those who need assistance.

       

Leadership, Management, & Supervision

Posted by & filed under Human Resources, Leadership & Management.
Leadership Management

Leadership is hard to define.  Ask different people to define leadership management or supervision, and you will get many interpretations, with each person stressing a different area that they deem most important.  To lead well, you need to discover what you see as important in a good leader.     Leadership Management Defined by others: The Collins English … Read On >

       

Managing Audience Perception

Posted by & filed under Leadership & Management, Networking, Public Speaking.
Do as they Do

Audiences are composed of people, all of whom have different perceptions.

       

What is your productivity style?

Posted by & filed under Human Resources, Leadership & Management.
productivity style

Most leaders in industry have realized that employees are productive in different ways. Some work well in the morning, whereas others “come to life” at other times during the day. There are those who achieve best when they’re given very clear-cut instructions, yet the opposite preference may see this as “micro-managing.” Clearly, our staff members prefer … Read On >

       

Do you MANAGE? Do you SUPERVISE? Do you LEAD?

Posted by & filed under Leadership & Management.

Management is the act or art of managing or directing for a purpose. Management is akin to administration; keeping control. It includes business dealings, negotiation, and arrangements. Management uses judicious means to accomplish an end result. Synonyms include: conduct; administration; government; direction; guidance; care; charge. Supervision is the act of overseeing—inspection, superintendence, oversight. There are … Read On >