Professional Development Classes
January 6, 20269:00 am EST - 5:00 pm EST
January 7, 20269:00 am EST - 5:00 pm EST
January 13, 20269:00 am EST - 5:00 pm EST
January 20, 20269:00 am EST - 5:00 pm EST
Upcoming Public Classes
IN-PERSON: Advanced Presentation Skills
Next Date : January 6, 2026 9:00 am EST - 5:00 pm EST
Prepare & Deliver a Great PresentationElevate your presentation skills to new heights with our Advanced Presentation Skills class. This 8-hour, in-person, instructor-led workshop is designed for small groups of up to six people. The interactive session focuses on refining both delivery and content to create presentations that truly enga....
IN-PERSON: Business Grammar & Usage
Next Date : January 7, 2026 9:00 am EST - 5:00 pm EST
Be a better and more confident writer.Know the rules! Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing. This 8-hour, in-person, instructor-led workshop is designed for groups of up to twenty people. In addition to instructo....
IN-PERSON: Behavioral Interviewing: Building a Consistent Framework and Process
Next Date : January 13, 2026 9:00 am EST - 5:00 pm EST
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations.Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the me....
IN-PERSON: Effective Business Writing
Next Date : January 20, 2026 9:00 am EST - 5:00 pm EST
Be a better and more confident writer.Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....
IN-PERSON: Improving Customer Service
Next Date : January 21, 2026 9:00 am EST - 5:00 pm EST
Learn to Improve the Service and Support You Offer Your CustomersCustomer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry professionals who want to maximize their efficiency, develop better cus....
IN-PERSON: Introduction to Public Speaking
Next Date : February 3, 2026 9:00 am EST - 5:00 pm EST
Make a difference in how you communicate with others.Learn to harness the power of spoken words to inspire and influence others. This class focuses on organizing ideas clearly and concisely, building confidence through practice, and developing the finesse needed to deliver impactful speeches. Participants will master essential skills for today's co....
IN-PERSON Leadership & Management Development
Next Date : February 4, 2026 9:00 am EST - 5:00 pm EST
Enhance effectiveness through clear communication and developing essential people skills to foster a high-performing team culture.Guiding Leaders to Set Direction and Create Something Great Through Clear Communications Leadership is all about effective and clear communications. This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the orga....
IN-PERSON: Negotiating Skills ► Into Action
Next Date : February 10, 2026 9:00 am EST - 5:00 pm EST
Strengthens your ability to apply a collaborative, problem-solving approach to the negotiating process.Negotiating Skills ► Into Action transforms the way participants approach negotiations by emphasizing collaboration and problem-solving. Through practical exercises and interactive discussions, this course helps participants build the confidence and strategies needed to achieve mutually beneficial....
In-Person: Résumé Writing, Networking, & Interviewing Workshop
Next Date : February 24, 2026 9:00 am EST - 5:00 pm EST
Get the Notice of Employers and RecruitersReady to advance your career? This 8-hour, instructor-led, interactive workshop will help you refine your résumé, enhance your self-marketing messages, and practice interviewing skills to align with organizational goals and stand out to employers. Attendees Will Be Able To: Craft a compell....
ONLINE: Business Grammar & Usage
Next Date : March 11, 2026 10:00 am EDT - 2:00 pm EDT
Know the rules! Poor grammar shows a lack of attention to detail and ultimately can slow down communications as well as productivity.Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing. This 4-hour, virtual, instructor-led workshop is designed for groups of up to ten people. In addition to instructor-led content, participa....
“My team and I recently got the opportunity to spend a few hours with Rich from Improving Communications.
I can be a bit cynical when it comes to a stranger knowing what’s best for a team. Between that, and the fact that this was slated to be a social event, made me unsure of how it was going to go.
Rich knocked it out of the park. We had about 40 attendees and I think he knew us all by name by the end. He had us rooting for each other and working together in ways we’ve never been challenged. He has the ability to think on his feet and create teachable moments from even the most simple, slight opportunities.
That was the event. As for the impact, I feel that I’ve noticed an uptick in our team’s empathy and attention to each other’s needs, time, and work styles. Our leadership has been buzzing with energy and taking a more proactive, forward thinking approach to our day-to-day. It seems our few hours with Rich may have been a shakeup we needed.
Looking forward to future events. I’d encourage any organization to get to know this company. “
Working together in ways we’ve never been challenged.Dave Thompson - Senior Director of Employment & Inclusion, The Nicholas Center