Upcoming Webinars & Public Classes
October 28, 202510:00 am EDT - 2:00 pm EDT
October 29, 202510:00 am EDT - 12:00 pm EDT
October 29, 20251:00 pm EDT - 2:30 pm EDT
October 30, 20251:00 pm EDT - 3:00 pm EDT
Upcoming Online Classes Communications Skills
ONLINE: Selling Skills ► Into Action
Next Date : October 28, 2025 10:00 am EDT - 2:00 pm EDT
Selling Skills ► Into Action is a dynamic, 4-hour interactive course that equips you with practical techniques to identify the right prospects, run effective sales meetings, and present solutions that close more deals.The Selling Skills ► Into Action class by Improving Communications is all about boosting your sales game with real, actionable techniques. This exercise-based, interactive course helps you connect with the right prospects, run more effective sales meetings, and pitch solutions that hit the mark ev....
ONLINE: Emotional Intelligence & Customer Service
Next Date : October 29, 2025 10:00 am EDT - 12:00 pm EDT
ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....
ONLINE: Email Etiquette
Next Date : October 29, 2025 1:00 pm EDT - 2:30 pm EDT
Front-line communication affects public perception of every company.The Email Etiquette Course is an interactive, instructor-led course designed to help professionals communicate more effectively and efficiently through email. This class is perfect for professionals looking to refine their email skills, whether they are new to professional email communication or ....
ONLINE: Workplace Professionalism (Harassment Learning Program)
Next Date : October 30, 2025 1:00 pm EDT - 3:00 pm EDT
ONLINE CLASS: Focuses on Harassment in the Workplace and how to address the problem.Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but hara....
ONLINE: Advanced Presentation Skills
Next Date : March 10, 2026 10:00 am EDT - 2:00 pm EDT
As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume.In this interactive virtual session, you'll receive personalized coaching to transform your presentation content and visual aids (typically PowerPoint). Through expert guidance, you'll learn how to: Clearly articulate your purpose, Reduce clutter by minimizing slide text, Design audience-....
ONLINE: Improving Customer Service
Next Date : March 25, 2026 10:00 am EDT - 2:00 pm EDT
Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find....
ONLINE: Introduction to Public Speaking
Next Date : March 31, 2026 10:00 am EDT - 2:00 pm EDT
Make a difference in how you communicate with others. Learn how to improve public speaking and use the power of the spoken word to move others.Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly, enabling participants to speak in a concise manner with conviction. Master skills that are necessary in today’s competitive business enviro....
ONLINE: Leadership & Management Development
Next Date : April 1, 2026 10:00 am EDT - 2:00 pm EDT
This class will provide attendees with the processes required to become more effective as leaders.Leadership is all about effective and clear communications. This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity....
ONLINE: Advanced Presentation Skills
Next Date : September 15, 2026 10:00 am EDT - 2:00 pm EDT
As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume.In this interactive virtual session, you'll receive personalized coaching to transform your presentation content and visual aids (typically PowerPoint). Through expert guidance, you'll learn how to: Clearly articulate your purpose, Reduce clutter by minimizing slide text, Design audience-....
ONLINE: Improving Customer Service
Next Date : September 30, 2026 10:00 am EDT - 2:00 pm EDT
Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find....
MEDIA TERRORISM gave a whole new swing on how we as IPMA Members view the media. We are now able to dissect images and verbiage that our news portrays! Thank you Dr. Atkins for the great work!
W. Maurice Brown, PresidentKentucky Chapter International Public Management Association for Human Resources, (KY IMPA-HR)