Upcoming Webinars & Public Classes
June 24, 20269:00 am EDT - 5:00 pm EDT
July 14, 20269:00 am EDT - 5:00 pm EDT
July 15, 20269:00 am EDT - 5:00 pm EDT
August 11, 20269:00 am EDT - 5:00 pm EDT
Upcoming Online Classes Communications Skills
ONLINE: Email Etiquette
Next Date : September 9, 2026 9:30 am EDT - 11:30 am EDT
Front-line communication affects public perception of every company.The Email Etiquette Course is an interactive, instructor-led course designed to help professionals communicate more effectively and efficiently through email. This class is perfect for professionals looking to refine their email skills, whether they are new to professional email communication or ....
ONLINE: Emotional Intelligence for Interpersonal Excellence
Next Date : September 9, 2026 12:30 pm EDT - 2:30 pm EDT
A 2-hour class for up to 20 participantsNavigating the “Primitive Brain Hijack” to Build Trust and Rapport In all instances, the ability to navigate complex human dynamics is as critical as technical expertise. Emotional Intelligence for Interpersonal Excellence is designed to transform the way you interact with everyone around you....
ONLINE: Advanced Presentation Skills
Next Date : September 15, 2026 10:00 am EDT - 2:00 pm EDT
As you deliver this information, you are coached to improve your public-speaking style in these (and a few other) areas: body language, posture, word choice, confidence, eye contact, verbal tics/filler words, and volume.Elevate your presentation skills to new heights with our Advanced Presentation Skills class. This online, instructor-led workshop is designed for small groups of up to six people. The interactive session focuses on refining both delivery and content to create presentations that truly engage and ins....
ONLINE: Business Grammar & Usage
Next Date : September 16, 2026 10:00 am EDT - 2:00 pm EDT
Know the rules! Poor grammar shows a lack of attention to detail and ultimately can slow down communications as well as productivity.Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing. This 4-hour, virtual, instructor-led workshop is designed for groups of up to ten people. In addition to instructor-led content, participa....
ONLINE: Effective Business Writing
Next Date : September 29, 2026 10:00 am EDT - 2:00 pm EDT
Learn how to organize ideas and communicate clearly. This class will show you how to write your business correspondence in a concise manner with conviction.Master skills that are necessary in today’s competitive business environment. Learn to write in a way that elevates you with increased confidence and enthusiasm. The focus of Effective Business Writing training is how to organize ideas and communicate clearly. This class will show you how to write....
ONLINE: Improving Customer Service
Next Date : September 30, 2026 10:00 am EDT - 2:00 pm EDT
Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find....
ONLINE: Introduction to Public Speaking
Next Date : October 6, 2026 10:00 am EDT - 2:00 pm EDT
Make a difference in how you communicate with others. Learn how to improve public speaking and use the power of the spoken word to move others.Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly, enabling participants to speak in a concise manner with conviction. Master skills that are necessary in today’s competitive business enviro....
ONLINE: Leadership & Management Development
Next Date : October 7, 2026 10:00 am EDT - 2:00 pm EDT
This class will provide attendees with the processes required to become more effective as leaders.Leadership is all about effective and clear communications. This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity....
ONLINE: Résumé Writing, Networking, & Interviewing Workshop
Next Date : October 20, 2026 10:00 am EDT - 2:00 pm EDT
Elevate your career with expert résumé tips, networking strategies, and interview skills. Stand out to employers and achieve your professional goals.It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé. Your résumé will win—or lose—an interview for you. If it makes you stand out from the crowd, then it is ....
ONLINE: Selling Skills ► Into Action
Next Date : October 27, 2026 - October 28, 2026 10:00 am EDT - 2:00 pm EDT
Selling Skills ► Into Action is a dynamic, 4-hour interactive course that equips you with practical techniques to identify the right prospects, run effective sales meetings, and present solutions that close more deals.The Selling Skills ► Into Action class by Improving Communications is all about boosting your sales game with real, actionable techniques. This exercise-based, interactive course helps you connect with the right prospects, run more effective sales meetings, and pitch solutions that hit the mark ev....
“My team and I recently got the opportunity to spend a few hours with Rich from Improving Communications.
I can be a bit cynical when it comes to a stranger knowing what’s best for a team. Between that, and the fact that this was slated to be a social event, made me unsure of how it was going to go.
Rich knocked it out of the park. We had about 40 attendees and I think he knew us all by name by the end. He had us rooting for each other and working together in ways we’ve never been challenged. He has the ability to think on his feet and create teachable moments from even the most simple, slight opportunities.
That was the event. As for the impact, I feel that I’ve noticed an uptick in our team’s empathy and attention to each other’s needs, time, and work styles. Our leadership has been buzzing with energy and taking a more proactive, forward thinking approach to our day-to-day. It seems our few hours with Rich may have been a shakeup we needed.
Looking forward to future events. I’d encourage any organization to get to know this company. “
Working together in ways we’ve never been challenged.Dave Thompson - Senior Director of Employment & Inclusion, The Nicholas Center