Upcoming Webinars & Public Classes
May 5, 202610:00 am EDT - 2:00 pm EDT
May 6, 202610:00 am EDT - 2:00 pm EDT
May 12, 202610:00 am EDT - 2:00 pm EDT
May 13, 202610:00 am EDT - 11:30 am EDT
Upcoming Online Classes Communications Skills
ONLINE: Improving Customer Service
Next Date : September 30, 2026 10:00 am EDT - 2:00 pm EDT
Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations.This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find....
ONLINE: Introduction to Public Speaking
Next Date : October 6, 2026 10:00 am EDT - 2:00 pm EDT
Make a difference in how you communicate with others. Learn how to improve public speaking and use the power of the spoken word to move others.Through practice, speakers develop polish and finesse. As a result, their confidence builds. The focus is on how to organize ideas and communicate clearly, enabling participants to speak in a concise manner with conviction. Master skills that are necessary in today’s competitive business enviro....
ONLINE: Leadership & Management Development
Next Date : October 7, 2026 10:00 am EDT - 2:00 pm EDT
This class will provide attendees with the processes required to become more effective as leaders.Leadership is all about effective and clear communications. This class will provide attendees with the processes required to become more effective as leaders. Changed leaders will move the culture of the organization into a more productive and higher-performing environment that encourages clarity....
ONLINE: Résumé Writing, Networking, & Interviewing Workshop
Next Date : May 5, 2026 10:00 am EDT - 2:00 pm EDT
Elevate your career with expert résumé tips, networking strategies, and interview skills. Stand out to employers and achieve your professional goals.It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé. Your résumé will win—or lose—an interview for you. If it makes you stand out from the crowd, then it is ....
ONLINE: Sales Presentation Skills
Next Date : May 6, 2026 10:00 am EDT - 2:00 pm EDT
Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts....
ONLINE: Selling Skills ► Into Action
Next Date : May 12, 2026 10:00 am EDT - 2:00 pm EDT
Selling Skills ► Into Action is a dynamic, 4-hour interactive course that equips you with practical techniques to identify the right prospects, run effective sales meetings, and present solutions that close more deals.The Selling Skills ► Into Action class by Improving Communications is all about boosting your sales game with real, actionable techniques. This exercise-based, interactive course helps you connect with the right prospects, run more effective sales meetings, and pitch solutions that hit the mark ev....
ONLINE: Emotional Intelligence & Customer Service
Next Date : May 13, 2026 10:00 am EDT - 11:30 am EDT
ONLINE LEARNING: Find the tools needed to handle your customers, especially during a time of crisis.Customer Service in Times of Crisis: In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. ....
ONLINE: Email Etiquette
Next Date : May 13, 2026 1:00 pm EDT - 2:30 pm EDT
Front-line communication affects public perception of every company.The Email Etiquette Course is an interactive, instructor-led course designed to help professionals communicate more effectively and efficiently through email. This class is perfect for professionals looking to refine their email skills, whether they are new to professional email communication or ....
I couldn’t be more delighted! Working with Improving Communications and Rich Atkins has been a splendidly positive experience, where my expectations were exceeded. I unequivocally recommend Improving Communications to those interested in improving their written or verbal communication skills.
Leslie Budnick, Children’s Book Editor