Listening Is a Lot of Detective Work Steve Morse is a guitarist best known as the founder of the Dixie Dregs; and since 1994, the guitar player of Deep Purple. He was briefly a member of Kansas in the mid 1980s. Morse’s career has encompassed rock, country, funk, jazz, classical, and fusion of these musical genres. The … Read On >
Acknowledge. Many times, problem-solving interactions in businesses are moved directly to “the fix.” For some people, that is fine. After all, the customer approached the company to get a solution. Examples include: Something that was missed or overlooked. (“I ordered three copies of the book, but only got one.”). A harm done to the customer. … Read On >
Think about the last time you were in an airport, waiting in line to go through TSA security screening. In most cases, you knew everything you needed to know before getting to the area where it happens. Because of good information–signs and speech–it is made clear to all that shoes have to be off, gels … Read On >
If you lead other people (and even if you don’t), there are a number of character traits worthy of attention and development to ensure the best possible relationships with everyone.
noun del·e·ga·tion \ de-li-ˈgā-shən \ : the act of giving control, authority, a job, a duty, etc., to another person Why do some Leaders and Managers try to do everything themselves? The answer is a four-letter word that begins with “F.” You guessed it correctly – it’s FEAR. Think of all the possibilities to fear when … Read On >
Kasim Sulton on Listening: We communicate by spoken word and/or sound. The only way that I can participate in society on any level is by listening.
What really motivates employees? When people are empowered and inspired, they take initiative and even feel a sense of ownership. Knowing what people really work for is a step toward achieving this goal.
All our work efforts are to increase productivity and reduce wasted time. As a result, the meetings we hold had better be important ones. Use time well by running effective meetings.
It’s impressive when you find an organization that delivers a great product — and goes beyond to create memorable experiences, again and again. Every aspect of The New York Mets organization works together as a well-oiled machine to make each guest feel special and welcome, every time. Admittedly, I became a Mets fan later in … Read On >