Customer Service FAILure can occur because representatives may not be well trained, the phone system may be too complicated, or the website may be having some issues. But the bigger question is: Does management even know these issues exist? When was the last time you tested your own company’s customer service to experience it firsthand? … Read On >
It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more useful to others, once you’re OK, right?
Address your needs first, so you can be of maximum use to others when needed. Even the FAA’s Passenger Safety Information Briefing always has people take care of their own needs first (like putting on oxygen masks, if needed), before helping those who need assistance.
Leadership is hard to define. Ask different people to define leadership management or supervision, and you will get many interpretations, with each person stressing a different area that they deem most important. To lead well, you need to discover what you see as important in a good leader. Leadership Management Defined by others: The Collins English … Read On >
By understanding Audience Perception, speakers can adapt their delivery to connect more effectively and ensure their message has the intended impact.
A good leader will realize that employees are productive in different ways. Some people work well in the morning, whereas others “come to life” at other times during the day. There are those who achieve best when they’re given very clear-cut instructions, yet the opposite preference may see this as “micro-managing.” It can easily be said that our staff members … Read On >
There are many definitions of Leadership. Do you manage, supervise, or lead?