Category: Leadership & Management

Emotional Intelligence and Customer Service

Posted by & filed under Customer Service, Leadership & Management.
Customer Service in Times of Crisis

In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.


Communicating Value

Posted by & filed under Human Resources, Leadership & Management.
Communicating Value

Communicating Value: The value lies in the benefits that the buyer gets.

Some people may not realize why they buy “things.” Yes, it’s true. They THINK they’re only purchasing a thing, but they’re REALLY buying what the item can do for them.


Improving Communications Guide to Working Remotely

Posted by & filed under Human Resources, Leadership & Management.
working remotely

At Improving Communications, we know that in today’s climate, you are transitioning a significant portion of your workforce to a virtual environment. Working remotely has become reality for so many people, for your employees.


4 Tips For Having A Good Conversation

Posted by & filed under Leadership & Management, Networking.

Being able to communicate with people, and engaging in conversation is important in all walks of life. No matter the situation, having a likable, friendly presence will work in your favor. But sometimes, entering an interview, a new social setting, or a business meeting can be overwhelming or uncomfortable. But despite that, you can still … Read On >


Speaking Skills Matter In Meetings

Posted by & filed under Leadership & Management, Public Speaking, Sales Skills.
Speaking Skills Matter in Meetings

Have a meeting coming up with another person or a handful of people? Here are four public speaking tips to bring to the table.


Recognizing The Value Of Vulnerability In Leadership Roles

Posted by & filed under Leadership & Management.
leadership roles improving Commiunications

When managers come to a leadership training, they often seek ways to show strength, improve team performance, and motivate challenging employees.  However, one of the traits overlooked by strong leaders is the value of vulnerability. Vulnerability is the uncertainty, risk, and emotional exposure we are all forced to face at many points in our lives. … Read On >


Performance Evaluation – Improving Your Process

Posted by & filed under Business Writing, Leadership & Management.
Performance Evaluation Ratings

Evaluating staff is crucial for setting standards and improving the organization. When a performance evaluation is carried out properly, those involved see justice served when a superstar is recognized, and the underperformer corrected.


Tips for Conducting a Phone Interview

Posted by & filed under Human Resources, Leadership & Management, Sales Skills.
Conducting a Phone Interview

Phone interviews can be a great method to get knowledge about a candidate before making a decision to get them in for an interview in person.


Pat Mastelotto on Listening

Posted by & filed under Leadership & Management, Sales Skills.
Pat Mastelotto

As a rock musician, I don’t read music. I play by intuition. That is, I listen and react. That’s why I play better when I listen.